FAQ (Frequently Asked Questions)
FAQ (Frequently Asked Questions)
What is E-Liquid?
There is no difference between E liquids, E juices, Vape juices, Vape liquids, E cig juices and E cig liquids. Don’t be confused as they all mean the same thing and can be used in vape and e cig devices called “mods”. E liquids have complex flavor profiles, Dr. Shugar Chitz e-liquids offers a wide array of Fruit flavored ejuice so you’ll be sure to find your perfect fit.
What are E-Liquids made from?
Our E liquids are made of
- Propylene glycol (PG)
- Vegetable glycerin (VG)
- High Quality Food Flavorings
A composition percentage of PG and VG is the base of any e-liquid. Dr. Shugar Chitz and VapeBoy Classics e-liquids are 80/20 VG/PG ratio, and Salty Chitz is 70/30 VG/PG due to the PG based Nicotine Salt. This ratio affects everything else about the vape juice, for example higher VG levels produce more vape smoke while a higher PG ratio is said to hold better flavor. An experienced vaper is able to tell by sight alone some of the ratio because of the viscosity and color of the E liquid.
Most, E juices have Nicotine, which strongly contribute to the throat hit. A throat hit is the satisfying relaxation of the muscles that is a side effect of nicotine and often what catches nonsmokers off-guard and causing them to cough when they’re not used to it. A stronger throat hit means that there is also higher nicotine level, which creates a buzz feeling. Vape juice without nicotine is available for non-smokers, but people who are trying to wean themselves off of it or want an alternative source can control their levels of intake with e cig liquids.
What is VG?
Vegetable Glycerin is an all natural liquid generally extracted from plant oils, in particular, soy, coconut oil, and palm oil. It is typically clear with little hint of color, odorless, in some cases sweet, and relatively viscous. Like Propylene Glycol it is considered safe by he U.S. Food and Drug Administration. The main applications of Vegetable Glycerin are cosmetics products, food production, and e-juice.
What is PG?
Propylene Glycol (PG) is an organic compound produced from Propylene Oxide. It is colorless, nearly odorless, and retains low viscosity. Food grade Propylene Glycol is recognized safe by the U.S. Food and Drug Administration. The main applications for Propylene Glycol are solvents, humectants, preservatives in food, tobacco products, pharmaceutical products, and of course e-juice
What Is nic salt?
Nicotine Salt is a more natural and considered by most experts as a safer and more stable form of nicotine than the “Freebase” nicotine used in traditional e-liquid. It is typical stronger in effect at lower voltage when used with ENDS (Electronic Nicotine Delivery Systems) making it more attractive to novice vapers or smokers intimidated by the often maintenance intensive high voltage sub-ohm ENDs that have become popular with vaping enthusiasts.
Smoother than regular vape juice, nicotine salts allow you to vape higher concentrations of nicotine. You consume less juice, making them more cost-efficient. Simply put, nic salts give you more bang for your buck.
With Our Nicotine Salts e-liquids you will experience a smooth and satisfying hit, based upon our proprietary ThroatHit™ Salt nicotine blending process. kJ Laboratories has developed a patent pending process aimed at providing the best throat hit possible without excessive amounts of nicotine. This is why you will find all of our Nic Salt products in 45mg, and 25mg is available upon special request by wholesalers.
Browse our Nicotine Salts
What devices are best with Nic Salt?
Due to the relatively high Nicotine concentration in Salt Nicotine E-Liquids it is suggested that vapers use low wattage devices. It may be dangerous or at the very least unpleasant to use Sub-ohm Devices with Salt Nic.
For your convenience we have a small selection of our favorite low-wattage devices that you can Browse Here
What blend do you use in your E-Liquids?
What nicotine levels do you Offer.
What Bottle Sizes do you Offer?
Dr. Shugar Chitz e-liquids come in 60ml plastic Chubby gorilla bottles, VapeBoy Classics e-liquids come in 100ml plastic Chubby gorilla bottles,and Salty Chitz come in tall 30ml plastic Chubby gorilla bottles,
Do you offer any discounts?
We are always running insane Discounts and Promotions. First Time Buyers get 10% off using this code at Check out:
Check Out our Deals page for current promotions.
We do offer a MILITARY discount. Please email us for further details.
Underage Use Prevention Policy
Our Products are NOT FOR SALE TO MINORS!
We are dedicated to making the best effort possible to prevent the use of and access to our products by minors.
Products sold on this site may contain nicotine which is a highly addictive substance. CALIFORNIA PROPOSITION 65 - Warning: This product contains nicotine, a chemical known to the state of California to cause birth defects or other reproductive harm. Products sold on this site is intended for adult smokers. You must be of legal smoking age in your territory to purchase products. Please consult your physician before use. E-Liquids on our site may contain Propylene Glycol and/or Vegetable Glycerin, Nicotine and Flavorings. Our products may be poisonous if orally ingested. Products sold by Bucephalus Health LLC DBA kJ Laboratories are not smoking cessation products and have not been evaluated by the Food and Drug Administration, nor are they intended to treat, prevent or cure any disease or condition. For their protection, please keep out of reach of children and pets. Read our terms and conditions page before purchasing our products. USE ALL PRODUCTS ON THIS SITE AT YOUR OWN RISK!
We have the Right to decline suspicious orders and suspected Proxy orders
If we suspect a customer is using a Fake Id, or that a customer is using the ID of their parent, older sibling, friend or relative we will cancel the order and refund the cardholder. The order will be refunded in 5-7 days. Any refund delays after that period will be due to the cardholder's Credit Card institution.
What do I Do If I know of an Underage Purchase of Dr. Shugar Chitz Products?
In the event of a purchase of one of our products by one of our thousands of retail customers or affiliates please inform us Immediately! Please send information of the offending retailer or affiliate to Compliance@kjlabz.com with the Company name, and address including city and state.
Our Compliance department will perform an investigation, if it is found that the offending retailer is unwilling to take steps to prevent this in the future they will be blackballed from purchasing our product.
We are firm believers in the vaping industry and believe that it is the responsibility of each link in the chain of the e-cigarette industry to do their best to prevent minors from obtaining nicotine products.
Having trouble with age verification?
We take our Age verification process extremely seriously, so we apologize in advance if this causes any delays in delivery. We use ShopperAgeCheck software as a first point of verification, you will be asked to upload your Legal ID. If the legal ID does not reflect the legal age allowed in the state of delivery the order will be placed on hold for further verification. If verification fails the order will be refunded in 5-7 days. Any refund delays after that period will be due to the cardholder's Credit Card institution.
If customer passes the first stage of verification and your order is placed a sales representative may reach out for further verification.
Reach out to Sales@kjlabz.com for fast, detailed and accurate information. They will be able to quickly solve any issues you may be having.
Declined Order that charged your account?
Any online attempted transaction will place a hold on the funds with your bank. Because the order(s) declined, we have not accepted the funds. Your bank does need to process the attempt(s), however. Once your bank has finished processing the pre-authorized hold(s) the funds will return to your account. This generally takes banks 1-5 business days on their end.
How can I pay for the order?
We accept Visa, American Express, Discover and Mastercard. All transactions will be ran as credit.
Do you accept PayPal?
We do not accept PayPal as a form of payment.
Can I use a gift card or pre-paid card?
Yes. Please note, ALL refunds issued will be to the card used to place the order. This is a no exception rule. Please keep your card in case you need to utilize the return policy. Also, it is best to register the card online so that there is a billing address attached to the card. Registering the card prior to placing an order will help alleviate check out issues.
Why hasn’t my order shipped?
We do have a processing time of 24-72 hours on all orders. If you have not received an email in regards to your order, you may have to further verify your identity by sending a copy of your legal ID to Sales@kjlabz.com. If that is not the case your order is processing without issue and will ship out as soon as possible. However, most orders are shipped out within 24 hours.
How can I change something on my order?
Please email us as soon as possible so that we may attempt to make this any changes, including your order number and the specifics of the change you would like to make. Changes to the order can postpone processing times. Changes cannot always be made. Once an order has been sent to our shipping department, we are unable to pull it back to make changes of any kind.
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What are business days?
Business days are Monday – Friday.
How can I change the address?
You would need to contact the carrier of your shipment in regards to rerouting the address. kJ Laboratories is not responsible for any charges you may incur as a result of any shipping adjustments.
USPS has not updated my tracking.
USPS does not always update their tracking once an order has been shipped until it reaches the destination city. Please do not be alarmed.
My FedEx package was not delivered Saturday.
We do not offer Saturday delivery. All shipping methods are in business days.
My international order has not been delivered yet.
Please keep in mind the delivery time frames and customs clearance processing times. Please contact your customs agency. kJ Laboratories is not responsible for any duties or taxes due at customs. If your package is seized by customs due to your countries importation laws, kJ Laboratories will not be held responsible for the cost of the order. Please be aware of your own counties importation laws prior to placing orders.
My package may be lost.
Please reach out to your shipping carrier to file a claim once the package has exceeded its shipping time frame. Once you have filed a claim, you can inform us of this issue with the claim number.
There was something wrong with my order.
Any erroneous shipping errors must be reported within 24 hours of the last tracking update. This includes wrong items, incorrect items or package not being delivered.
How do I sign up for a wholesale account?
Follow the Wholesale registration link here. Fill out the wholesale registration Including your Company name, Contact Info Customer Type, shipping address, and create a unique password.
You will receive a Confirmation e-mail shortly. A Sales representative will review your account and activate your account.
Do you offer any Point Of Sale material ?
We offer a very robust array of Point of Sale material, as well as in-store marketing material for all types of resellers of our product. We also offer different promotion packages to help our customers achieve the most possible success with our products.
Do you have any marketing material?
Once approved as a customer, you will receive access to our Brand kit online. In it you will find all of the marketing material you may need from professional product display pictures, to Brand assets, and a goldmine of lifestyle photography.
Do you offer quantity price breaks?
Yes, we have a tiered pricing system based on quantity. Once your account is activated you will be assigned to the first pricing level. For special pricing requests please contact Sales@kjlabz.com
What are the Minimum Order quantities for each tier?
Tier 1 - 25 units
Tier 2 - 100 units
Tier 3 - 250 units
Tier 1 - 500 units
Tier 2 - 1000 units
Tier 3 - 2500 units
Do I need to have a resale or business license to purchase your products?
It is recommended that all wholesale customers have their documentation
Available at the time of registration. Though KJ Labs is based in California and
Obligated to collect details on its customers within the state. To abide
by pending and current federal regulations, we choose to only offer our products
to a select few who have proper local county and state permits.
Do I still have to pay my local sales and or tobacco excise tax?
Products for sale within The state of California already has had their BOE taxes paid for by KJ Laboratories. And CA state sales taxes are not collected from resellers. However, taxes due outside the state of California and any responsibility to provide resellers documentation is the responsibility of the buyer and not of KJ Laboratories.
We have very high tobacco excise taxes within our state, IE Pennsylvania 40%?
As we’re in the business of selling we’re keenly aware that some of customers are subject to extremely high taxes and fees. If your business is in that situation, please contact Sales@kjlabz.com and we’ll do our best to tailor your pricing accordingly.
How long does it take for an order to ship out and arrive to me?
Normally orders ship out within 1-2 business days maximum from the time of receipt.
Any further delays are communicated with customers. Once orders ship, normal delivery times Can range from 1-4 business days depending on geographic distance from our location.